Before booking a tour with VIP Travel Services, we recommend that you take a few minutes to carefully read over the contents of our terms and conditions of booking and to contact us directly if you have any queries.
You as the customer and/or passenger/s and/or client and/or travel agent/operator are referred as to ‘You’ or ‘Your’. In confirming your tour arrangements and by accessing any part of this Website, ‘You’ shall be deemed to have accepted this notice in full.
When ‘You’ make a booking with VIP Travel Services, ‘You’ are confirming that ‘You’ understand our terms and conditions of booking and carriage and have accepted them on behalf of yourself and all members of ‘Your’ party named within the booking.
Any amendments to the Terms and Conditions must be agreed with VIP Travel Services directly and confirmed in writing before the booking is completed. No servant or agent of VIP Travel Services can vary our terms and conditions of booking and any such purported variation shall be of no effect unless it has been signed by one of the owners or directors.
VIP Travel Services cannot be held responsible if any tour date in which you are interested in becomes booked or otherwise unavailable prior to your payment being received. Your tour booking is not confirmed until VIP Travel Services have received your payment and issued your confirmation of booking and receipt of payment regarding the tour arrangements. All transaction payments are to be in Sterling (British Pounds). VIP Travel Services also reserve the right in our absolute discretion to refuse to accept any booking without specifying a reason. In making your booking you confirm that you have the authority to accept and do accept on behalf of your party, VIP Travel Services terms and conditions. The person making the booking guarantees payment of the total cost of the booking made on behalf of all individuals and groups to whom the booking applies.
You must check the confirmation of booking carefully and raise any queries immediately upon receipt. At this point a binding contract will be entered into.
To confirm your booking, we require a deposit of £150 per touring/transfer day which would be non-refundable in the event of your cancellation of our tour services. Your balance payment is due 8 weeks (56 days)* before your sightseeing tour date. If you make your booking inside of 8 weeks of your tour date, then the full amount is due payable at the time of booking. All bookings are confirmed when a non-refundable deposit or full payment is received and we have acknowledged your booking with our written confirmation regarding the tour arrangements. It is at this stage that a valid contract comes into existence. Please note that if you do not make all due payments on time, that we are entitled to assume you wish to cancel your booking and keep any deposits. We also reserve the right to decline any booking.
Liability Waiver (Please read carefully as this is a legally enforceable waiver of rights.)
We reserve the right to change, alter or cancel any sightseeing tour arrangement, service or itinerary without notice. If we are forced to change the tour service, attraction or scheduled event we will try to provide a comparable level of service, attraction or scheduled event. We have no liability in the event that an attraction is closed or has limited operations on the day of your tour. These circumstances are outside of our control. In the event that an advertised place of interest shall be closed or not operating on the day, every endeavour shall be made to substitute with an alternative option.
We do not include any entrance fees to any tourist attractions or include tickets for railway journeys or include any meals, refreshments in the cost of the tour. We will upon request advise you on the approximate costs.
Changing your Tour Arrangements
If after confirming your sightseeing tour booking you wish to change the date or your tour arrangements we will endeavour to do this for you. You will be charged a £50 amendment fee if we can accommodate your changes. We cannot however guarantee that we will be able to accommodate your changes to your own itinerary and any changes will be subject to our availability to accommodate your requests.
Changes by us to Sightseeing Tours
Every care will be exercised in the arrangement of our sightseeing tours. However, we will not be liable for unexpected and unforeseen circumstances beyond our control. Changes may be made to tours to respond to unexpected and unforeseen circumstances. Your driver has to exercise his/her discretion on the effects which these may have on the tour. If we fail for whatever reason within our control to complete a tour we will provide suitable alternative transport but our liability shall be limited to the cost of providing transport to the agreed drop off points. We have no liability for any loss, damage, delay, inconvenience or direct or consequential loss.
Tour Cancellations by VIP Travel Services
Where exceptional circumstances so warrant VIP Travel Services reserve the right (in our absolute discretion) to cancel any tours or services booked. Where VIP Travel Services have to cancel any private tour arrangements, for whatever reason and where an alternative cannot be offered or taken, there shall be no penalty or administration charge. In such cases you will be promptly informed and VIP Travel Services will offer a full refund (if applicable) and no compensation, consequential losses or other such claim or liability shall be accepted in the event of such a cancellation by VIP Travel Services.
Cancellation of Private Tours
In confirming your booking with us, we block out the vehicle from other potential customers using our services. In the event of you cancelling your confirmed booking you deposit payment is non-refundable and not transferable. All cancellations can either be notified to us by email or posted in writing and must quote your name, tour date and booking reference. The cancellation will become effective from the date received in the office. Notice of cancellation is deemed to have been received when it is acknowledge by us, either verbally or in writing.
Cancellation Fees for Private Tours
Where notification of cancellation has been received by VIP Travel Services then following cancellation rates are applicable unless prior special individual arrangements have been negotiated and agreed prior to booking:
60 days or more before the tour commencement date – Loss of Deposit.
59 to 42 days before the tour commencement date – 25% Cancellation Fee
41 to 28 days before the tour commencement date – 50% Cancellation Fee
27 to 14 days before the tour commencement date – 75% Cancellation Fee
13 days or less prior to the tour commencement date or on the day the tour commences or during the tour – 100% Cancellation Fee. Once a tour has commenced, if you choose to cut short the tour or end the tour day early, then this is your own decision howsoever this eventuality may be occasioned, including where you decide to leave or end the tour early and no refund can be made on services that were booked and the proportion of tour not used for that day.
Please note that any payments that we have had to commit and pay in advance on your behalf to secure the tour arrangements, then these amounts will be also deducted from any refund due.
Cancellation of Private Cruise Tours:
We accept that there is a risk to the captain cancelling docking at the port of call. In confirming your booking with us, we block out the vehicle from other potential customers using our services. In the event of your port of call being cancelled, we will refund all payments except the non-refundable deposit.
All bookings are accepted on the basis that the agreed number of passengers complies with our licensed capacity for the vehicle. All special arrangements and requests must be made at the time of enquiry and will subject to our agreement and be confirmed in writing on the confirmation letter of travel arrangements. We reserve the right to make use of a substitute vehicle or variety of vehicles and to sub-contract to another company/driver. You agree that all passengers will wear seatbelts correctly throughout the duration of the journey. You must inform the driver immediately if any of the seatbelts in the vehicle are missing or not functioning correctly. No liability is accepted for loss or damage suffered as a result of the non or misuse of seatbelts. We operate a strict no smoking policy in our vehicle and the immediate vicinity around the vehicle. All our tours will make frequent stops. We reserve the right to refuse a reservation or cancel or decline a booking if you or any of the passengers are abusive, are thought to be under the influence of alcohol or illegal drugs or are otherwise considered by us to represent a risk to the driver, the vehicle or affects the enjoyment of the tour by other passengers or road users.
Should any of the above situations occur, no refund will be given for unused services to anyone who is asked to leave the tour and you will not be entitled to any refund or compensation and we shall be under no further obligation or liability to you. In the event that we cancel or decline a booking in accordance with the condition above, you remain liable to pay the entirety of the agreed hire charge, including any additional charges incurred.
Personal luggage and effects
Passengers on a sightseeing tour are permitted to carry in the vehicle one small bag each. Passengers are responsible for their own luggage and personal effects at all times whilst at the pick-up point, at the stops and in the vehicle. We will not be liable for any loss or damage to luggage or its contents or personal effects resulting from carrying or leaving any luggage or personal effects in our vehicles. We accept no liability for damage to or loss of (whether by theft or otherwise) your luggage or personal belongings.
Liability for Loss and Damage:
The client agrees to indemnify VIP Travel Services in respect of any accident, personal injury, loss of life or damage to property caused by the client during the course of the trip. We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees’ negligence, in which case our liability is limited to a maximum of the refund of the tour cost. We shall not be liable for any loss, consequential loss, inconvenience or delay arising out of the breakdown or failure of any vehicles or from circumstances beyond our control. We accept no liability for bodily injury, sickness or death save where the same is caused as a result of our negligence. We accept no liability for any losses suffered by you as a result of delay.
Personal insurance is not included. All passengers are advised to obtain personal travel insurance cover and are urged to ensure that it is adequate for the full duration of the arrangements, particularly in respect to accident, medical and repatriation expenses. If the client has dependents, insurance to cover these responsibilities is also recommended.
Route travelled and delays:
In determining the route, we shall take account of the traffic conditions, road works, weather and such other matters that we determine to be relevant. No responsibility is accepted for delays caused by circumstances beyond our reasonable control. Without prejudice to the generality of the above conditions, we shall not be liable for delays caused by: adverse weather conditions, strike action, abnormal traffic volume, vehicle breakdowns, accidents, flight delays, acts of god, civil conflict, war or force majeure.
Damage/Soiling of Vehicle
In the event that our vehicle is soiled and / or damaged by you, you will be liable to reimburse to us all costs reasonably incurred by us in cleaning the vehicle and / or having the vehicle repaired. You will also be liable to pay to us the sum of £400 for each day or part thereof that the vehicle is unable to be used for our business whilst it is being repaired and / or cleaned.
We do take pride in the quality, comfort and cleanliness of our vehicle. If you have cause for any complaint, then please bring the matter to the immediate attention of the driver. Any complaint should, in the first instance be communicated the driver. Should the matter remain unresolved then passengers must report the matter to VIP Travel Services without delay with confirmation in writing not later than 7 days from the return of the tour. It is our policy not to provide any discount, reimbursement or financial compensation whatsoever in the event of the vehicle falling below the standards of comfort that you might expect, including (but not limited to) failure with the vehicles heating system, air conditioning, climate control systems, windows, doors, fridges or entertainment devices.
VIP Travel Services cannot be held responsible for any accidental injury/damage that may occur in your choice to visit tourist attractions, stopping to take photographs, or take up the challenge of any of the walks whilst away from the vehicle. These are undertaken at your own request. Visiting medieval castles and town walls often means walking on uneven and slippery surfaces. Climbing Castle towers by stone staircases are often circular steep and narrow steps. Castle walls are undulating with uneven surfaces. Know your capabilities and don’t overstretch yourself with the walk/s. Know what you are liable to expect on the walk. Check you are properly equipped for the walk with footwear and clothing. Take a sensible approach to the weather. Be constantly aware of any natural hazards whilst out and about from the vehicle. You agree to comply with the laws and regulations of the country visited on the trip and to comply with all reasonable instructions of the trip leader relating to safety and organisation of the trip.
This Agreement is governed by the law of England and Wales. All disputes shall be submitted to the sole jurisdiction of the English Courts. By making a booking with us, you agree to be bound by our Terms and Conditions.